Communication Skills

‘Each chapter explores a clearly defined topic, with concise learning objectives and key points sandwiching the chapter. Aside from the traditional usage of the index page to navigate to a specific topic, the learning outcomes mean you can delve into a certain section if you aren’t reading cover to cover, with more context applied than using solely the index. Activities to facilitate the reader’s comprehension are scattered throughout the book, but in a logical, non-disruptive manner as opposed to thrown in for the sake of filling a page. The activities fit the flow of information and provide opportunities for reflection and critical thinking (both important skills to develop in themselves). Chapters are followed with further reading and reference lists.Communication Skills is pleasant to use and read, not too simplistic, not too wordy, nor with too many references distracting from the learning points.All in all there’s a lot of value packed into this seemingly simple book, that will stay relevant throughout any healthcare course and career.’Student reviewer

Dr Kay Norman is Head of Practice Learning and Partnership for the Three Counties School of Nursing and Midwifery at the University of Worcester. Kay has held senior clinical, academic and management posts in nursing within a variety of healthcare organisations and universities. As a Registered Nurse and Specialist Practitioner, her clinical background focused on primary care and community nursing. Her current role involves working with practice partners, students and academic staff to deliver innovative learning experiences for pre-registration nursing and midwifery students. Kay’s research interests include the image of nursing, coaching and supervision in practice. She has published in peer-reviewed journals, written book chapters and edited a professional portfolio textbook, and presented her research at professional conferences.