Reference and Information Services

A tool for library school students, new librarians, the public library reference desk, or anyone needing a general resource about providing information services and recommended tools of the trade … A well-written, readable work that is worth adding to a general ready-reference collection or a library student’s bookshelf.“” — Journal of Electronic Resources in Medical Libraries”Library school students will benefit from reading the book cover-to-cover, and the most diligent of them will remember it as an important component of their education … The book is an irreplaceable source that can be recommended as an essential item for any library’s professional collection.“” — Collection Building

Kay Ann Cassell received her BA from Carnegie Mellon University, her MLS from Rutgers University, and her PhD from the International University for Graduate Studies. She has worked in academic libraries and public libraries as a reference librarian and as a library director. Ms. Cassell is a past president of Reference and User Services Association of ALA and is active on ALA and RUSA committees. She is the editor of the journal Collection Building and is the author of numerous articles and books on collection development and reference service. She was formerly the Associate Director of Collections and Services for the Branch Libraries of the New York Public Library where she was in charge of collection development and age-level services for the Branch Libraries. She is now a Lecturer and Director of the MLIS Program in the School of Communication, Information and Library Studies at Rutgers, the State University of New Jersey.Uma Hiremath is Executive Director at the Ames Free Library, Massachusetts. She was Assistant Director at the Thayer Public Library, Massachusetts; Head of Reference at the West Orange Public Library, New Jersey; and Supervising Librarian at the New York Public Library where she worked for five years. She received her MLS from Pratt Institute, New York, and her PhD in political science at the University of Pittsburgh.