Telephone Triage Protocols for Nurses

Author: Julie Briggs Series: Briggs, Telephone Triage Protocols for Nurses098227

Publisher's Note: Products purchased from 3rd Party sellers are not guaranteed by the Publisher for quality, authenticity, or access to any online entitlements included with the product. Performing telephone triage requires the ability to make quick and effective decisions based on limited information. This rapid-access resource delivers more than 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.

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Description

Performing telephone triage requires the ability to make quick and effective decisions based on limited information. This rapid-access resource delivers more than 200 triage protocols for evaluating patients' symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.

About the Author

Julie Briggs RN, BSN, MHA is the Medical Management RN Coordinator for the Providence Health Plan in Portland, OR and spent 14 years as Director of Emergency/Ambulatory Treatment Center at the Good Samaritan Hospital in Puyallup, WA. A certified FEMA instructor, she has served as a nurse legal consultant and provided high quality training and consultation in program development and quality measures.