Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever.

The book that revolutionized business communications has been updated for today’s workplace. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.

This new edition addresses issues that have arisen in recent years. You’ll learn how to:

• Respond when someone initiates a Crucial Conversation with you
• Identify and address the lag time between identifying a problem and discussing it
• Communicate more effectively across digital mediums

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.

Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwideMcGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwideMcGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwideMcGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

" Crucial Conversations draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time."-- Stephen R. Covey , author of The 7 Habits of Highly Effective People "I have bungled countless crucial conversations--either by letting my emotions spiral out of control or by avoiding conflict altogether. The authors walk you step by step down the path of productive dialogue. It's an exceptionally helpful book for leaders, parents, and anyone who has struggled to communicate effectively when it matters most."-- Angela Duckworth , New York Times bestselling author of Grit 'It's hard to improve on a classic. For 20 years, Crucial Conversations has been the go-to resource for people, teams, and organizations looking to improve how they work and live together. And yet, in this new edition, the authors have made these classic skills more relevant than ever."-- Charles Duhigg , Pulitzer-prize winning reporter and New York Times bestselling author of The Power of Habit "This is a must-have manual for navigating the tough conversations that occur in every aspect of life. Brilliantly researched, easy to read, and highly practical...bravo!"-- David Allen , bestselling author of Getting Things Done

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