IT Service Management
support for your itsm foundation exam
$117.89
- Paperback
226 pages
- Release Date
21 March 2016
Summary
Whether you’re preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management.Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.
Book Details
| ISBN-13: | 9781780173184 |
|---|---|
| ISBN-10: | 1780173180 |
| Author: | John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths |
| Publisher: | BCS Learning & Development Limited |
| Imprint: | BCS, The Chartered Institute for IT |
| Format: | Paperback |
| Number of Pages: | 226 |
| Edition: | 3rd |
| Release Date: | 21 March 2016 |
| Weight: | 406g |
| Dimensions: | 244mm x 170mm |
What They're Saying
Critics Review
‘This is absolutely a valuable source of information.’-Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)
‘The no-nonsense approach of this book appeals to me. Straight-shooting description, examples and advice from experienced guys.’ Rob England,The IT Skeptic (review of previous edition)‘This is absolutely a valuable source of information.’-Erkan Karagulmez, SAP Consultant, CGI Belgium (review of previous edition)
About The Author
John Sansbury
Dr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.
Returns
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