What's the Secret?, 1st Edition
To Providing a World-Class Customer Experience
$65.38
- Hardcover
336 pages
- Release Date
14 April 2008
Summary
What’s the Secret? gives you an inside look at the world-class customer service strategies of some of today’s best companies. You’ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world’s best customer service providers.
Book Details
| ISBN-13: | 9780470196120 |
|---|---|
| ISBN-10: | 0470196122 |
| Author: | John R. DiJulius |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | John Wiley & Sons Inc |
| Format: | Hardcover |
| Number of Pages: | 336 |
| Edition: | 1st |
| Release Date: | 14 April 2008 |
| Weight: | 522g |
| Dimensions: | 236mm x 160mm x 28mm |
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About The Author
John R. DiJulius
JOHN R. DIJULIUS III is considered the authority on customer service and President of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert’s Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America.
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