Rethinking Public Service Delivery
managing with external providers
$72.15
- Paperback
328 pages
- Release Date
24 June 2012
Summary
Rethinking Public Service Delivery: Innovative Approaches and Improved Outcomes
Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award
Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration, and volunteering – pose challenges for public manage…
Book Details
| ISBN-13: | 9780230237957 |
|---|---|
| ISBN-10: | 0230237959 |
| Series: | The Public Management and Leadership Series |
| Author: | John Alford, Janine O'Flynn |
| Publisher: | Bloomsbury Publishing PLC |
| Imprint: | Red Globe Press |
| Format: | Paperback |
| Number of Pages: | 328 |
| Release Date: | 24 June 2012 |
| Weight: | 386g |
| Dimensions: | 235mm x 155mm |
What They're Saying
Critics Review
‘There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.’ - John Langford, Canadian Public Administration
About The Author
John Alford
JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government.
JANINE O’FLYNN is Professor of Public Management at the University of Melbourne, Australia.
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