Rethinking Public Service Delivery

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book AwardMany public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working – including contracting, partnering, client co-production, inter-governmental collaboration and volunteering – pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

“'This excellent book provides a useful and innovative framework for understanding effective delivery of public services.' Steven Rathgeb Smith, University of Washington, Seattle. 'A brilliant introduction to new ideas and techniques for delivering public services, backed by convincing examples and analyses.' Knut Eggum Johansen, Special Adviser,”

'There is no other work that I am aware of which brings together so effectively the wide range of lessons we have learned about the consideration, initiation and management of the many new (and not so new) forms of alternative service delivery.' - John Langford, Canadian Public Administration

JOHN ALFORD is Professor of Public Sector Management at the University of Melbourne and at the Australia and New Zealand School of Government.JANINE O'FLYNN is Professor of Public Management at the University of Melbourne, Australia.

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award

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