Human Experience in Action
Insights and Opportunities for Transforming Healthcare
$63.56
- Hardcover
426 pages
- Release Date
29 September 2026
Summary
Healthcare leaders know what matters. Often, they struggle with how to make it happen.
You believe in the value and impact of human-centered care. You champion patient-experience efforts to address what matters to your patients. You understand the burdens that your workforce is carrying. Yet somewhere between that strategic understanding and the everyday realities of leading in healthcare today, the human experience often gets lost.
In Human Experience in …
Book Details
| ISBN-13: | 9798990227286 |
|---|---|
| Author: | Jason A. Wolf |
| Publisher: | Beryl Institute |
| Imprint: | Beryl Institute |
| Format: | Hardcover |
| Number of Pages: | 426 |
| Release Date: | 29 September 2026 |
| Weight: | 640g |
| Dimensions: | 24mm x 140mm x 216mm |
Critics Review
“Human Experience in Action is a powerful guide for anyone determined to make healthcare more human. It cuts through complexity with practical frameworks, lived insights, and actionable strategies that help leaders, clinicians, and innovators turn intention into real, sustainable change. This book shows how aligned leadership, intentional systems, and cultures built around humanity can transform care at every level. It’s a concise, energizing call to design healthcare where people-not processes-come first.”
Ronette Wiley, RN, BSN, MHA
Sr. Vice President & Chief Operating Officer
Arnot Health, a Member of Centralus Health
“Human Experience in Action is an indispensable resource for healthcare leaders navigating the complexities of human-centered care. Bridging the gap between strategic intent and practical implementation, this book offers actionable insights
and proven strategies. It is a must-read and a vital guide for transforming understanding into impact, ensuring humanity remains at the core of everything we do.”
Jill Kalman, MD
Executive Vice President, Chief Medical Officer & Deputy
Physician-in-
Chief
Northwell Health
“In an era of rapid technological advancement and ever-evolving healthcare systems, Human Experience in Action: Insights and Opportunities for Transforming Healthcare stands as a timely and vital contribution to our understanding of what truly matters in patient care. This book is a compelling reminder that at the heart of healing lies the irreplaceable value of genuine human connection.”
Wendy Lazo, MBA
President, St. Luke’s University Campus
St. Luke’s University Health Network
Jason A. Wolf
Jason A. Wolf, PhD, CPXP
Jason A. Wolf, PhD, CPXP, is a globally recognized expert and passionate champion for improving the patient experience, fostering positive organizational cultures, and achieving sustained high performance in healthcare. His core mission is to unlock the potential within individuals and to emphasize the fundamental truth that at the core of healthcare lies the human connection of one human being caring for another.
Since 2010, Jason has been instrumental in building The Beryl Institute into the leading global community dedicated to transforming the human experience in healthcare. He developed the foundational framework for the field of patient experience, and today, the Institute connects with over 65,000 individuals in more than 85 countries.
As the founding editor of the Patient Experience Journal, the first open-access, peer-reviewed journal focused on research, evidence, and innovation in patient experience, Jason has extended its reach to over 220 countries and territories. He also established The Beryl Institute’s Credentialing Center (formerly the Patient Experience Institute), which offers formal certification for patient experience professionals and volunteer-services administrators worldwide.
A highly sought-after international speaker, Jason is the author of over 100 white papers and academic articles on experience excellence. His recent publications include the bestselling book Transforming the Future of Healthcare: Reflections on a Decade of the Experience Movement and, co-authored with Stacy Palmer, Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare. Both books achieved #1 bestseller status on Amazon in various healthcare categories.
Returns
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.