The Future of Service is 5D

‘Jaquie Scammell’s The Future of Service is 5D powerfully presents an innovative and transformative approach that integrates physical, cognitive, emotional, social, and spiritual components into an optimal, human-centered service model. This book is essential for anyone looking to blend technology and human service harmoniously. What are you waiting for? Buy this book NOW - your customers will thank you.’ - Joseph Michelli, Ph.D. Professor of Service Excellence and New York Times #7 bestselling author of The Starbucks Experience, The Zappos Experience, Driven to Delight, and Prescription for Excellence

‘A mindful pause for any leader navigating the service industry. I loved it; humanistic, realistic, practical, actionable.’ - Lorie Argus, Chief Executive Officer, Melbourne Airport

‘Through compelling narratives and practical insights, Jaquie champions the indispensable value of human connection in service, making this book a must-read for leaders, service professionals, and anyone interested in the future of customer relations.’ - Peter Cook, Author, entrepreneur, Ishaya monk

Jaquie Scammell is Australia’s leading expert in Customer Service, a sought out speaker, author, Founder and CEO of ServiceQ, helping organisations reimagine the future of service through mindsets and behaviours. Her work is based not just on theory but rather 35 years of customer service experience translated to practical tools for individuals to take and apply. She is the author of Service Mindset, Service Habits, multi-award winning Service Habits 2nd Edition and a regular blogger and media contributor.