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Managing for Quality and Performance Excellence, 10th Edition

James R. Evans and William M. Lindsay


  • Hardcover
    $148.76
ISBN / EAN: 9781305662544
This textbook is prescribed for the following courses:
MGT505 - Foundations of Quality Management Charles Sturt University
MAN6302 - Managing Project Quality Edith Cowan University
MANAGEMT 7012 - Business Performance Improvement University of Adelaide
MG311 - Total Quality Management University of the South Pacific
Use our Textbook Finder to find the rest of your Textbooks!
ISBN: 9781305662544
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ISBN / EAN: 9781305662544
This textbook is prescribed for the following courses:
MGT505 - Foundations of Quality Management Charles Sturt University
MAN6302 - Managing Project Quality Edith Cowan University
MANAGEMT 7012 - Business Performance Improvement University of Adelaide
MG311 - Total Quality Management University of the South Pacific
Use our Textbook Finder to find the rest of your Textbooks!
OTHER FORMATS:
  • Hardcover
    $148.76
ISBN: 9781305662544

Publisher Description

Packed with current examples, cases, and illustrations, market-leading MANAGING FOR QUALITY AND PERFORMANCE EXCELLENCE, 10e focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. Written by experienced leaders in the fields of performance management and quality, the text delivers the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need -- now and throughout your career -- to ensure quality management success.

Author Biography

James R. Evans is professor and director of the Center for Performance Excellence at the University of Cincinnati. His service includes president of the Decision Sciences Institute 1997 -1998, 11 years on the Board of Examiners and Panel of Judges for the Malcolm Baldrige National Quality Award, and serving as a judge for the Ohio Award for Excellence and Alaska Performance Excellence Award. He is currently Editor of the Quality Management Journal, published by the American Society for Quality. During the annual Quality Congress in May 2004, The American Society for Quality presented Jim and c

Table of Contents

Brief Contents. Preface. Part I: PRINCIPLES OF QUALITY MANAGEMENT.

  1. Introduction to Quality.
  2. Foundations of Quality Management.
  3. Customer Focus.
  4. Workforce Focus.
  5. Process Focus. Part II: TOOLS AND TECHNIQUES FOR QUALITY.
  6. Statistical Methods in Quality Management.
  7. Design for Quality and Product Excellence.
  8. Measuring and Controlling Quality.
  9. Process Improvement and Six Sigma. Part III: BEYOND QUALITY MANAGEMENT: MANAGING FOR PERFORMANCE EXCELLENCE.
  10. The Baldrige Framework for Performance Excellence.
  11. Strategy and Performance Excellence.
  12. Measurement and Knowledge Management for Performance Excellence.
  13. Leadership for Performance Excellence.
  14. Building and Sustaining Quality and Performance Excellence. Appendixes.

Product Details

Author
James R. Evans, William M. Lindsay
Short Title
MANAGING FOR QUALITY & PERFORM
Language
English
Edition
10th
ISBN-10
1305662547
ISBN-13
9781305662544
Media
Book
Format
Hardcover
Country of Publication
United States
Illustrations
Yes
Pages
784
Publisher
Cengage Learning
Year
2015
Publication Date
2015-11-10
Textbook
1

Product Reviews

05 Jul, 2017
Nice book, would buy it again when required.
By Yang