INDISPENSABLE

Praise for INDISPENSABLE: Build and Lead A Company Customers Can’t Live Without by James M. Kerr

“In his latest book, INDISPENSABLE, Jim Kerr provides a leadership philosophy that is compelling and instructive. He presents a way to combine the essential elements required to build a business that customers can’t live without. Read this book, apply its concepts, and see how your business transforms.” — Marshall Goldsmith, Thinkers 50 #1 Executive Coach and #1 Leadership Thinker, author of New York Times bestsellers What Got You Here Won’t Get You There and Triggers

“All of us like to think our businesses are indispensable. Few of them truly are. James Kerr’s new book, INDISPENSABLE, provides insights that demonstrate what it truly means to be an indispensable enterprise. It is a matter of people, culture, strategy, and, of course, leadership. The book is packed with real-life examples culled from Kerr’s research and consulting practice. The result is a book that will make you and your business indispensable.” — John Baldoni, internationally recognized executive coach and leadership educator and the author of 14 books, including GRACE: A Leader’s Guide to a Better Us

“Anyone familiar with Jim Kerr’s previous books knows that he has a knack for demystifying complex business ideas. He has done it again with INDISPENSABLE. Follow the agenda offered here and make your business indispensable.” — Harry M. Jansen Kraemer, Former Chairman & CEO, Baxter International and Clinical Professor of Leadership Northwestern University Kellogg School of Management

“The straightforward, common-sense principles in Jim Kerr’s book Indispensable are exactly what you need for building a durable business in today’s world of connected and empowered customers, easily disengaged workers, and accelerating technological change. If you’re trying to ensure your own company’s success in the 21st Century, then you should consider INDISPENSABLE to be, well, indispensable.” — Don Peppers, Speaker, CX Expert, and Co-Author of Extreme Trust: Honesty of a Competitive Advantage

“In INDISPENSABLE, leadership expert James Kerr provides readers with a simple, yet highly effective blueprint for transforming any business — taking it from great to astounding. With this book as your guide, your business can become truly indispensable and gain the tremendous benefits that result.” — Peter Economy, Inc.com The Leadership Guy columnist

“James M. Kerr’s new book will catapult your organization from irrelevant to indispensable. By following the roadmap Jim provides, you will develop the systems, people, and culture that will deliver sustainable success in the midst of increasing competition.” — Skip Prichard, CEO, OCLC, Inc., Wall Street Journal bestselling author of The Book of Mistakes: 9 Secrets to Creating a Successful Future

“This book could not come at a better time. This is a must read for every organization who is looking to survive and thrive in an uncertain world. Jim has created a roadmap to ensure that you understand what truly drives your business in a way that is both accessible and immediately actionable.” — Nadia Bilchik, former CNN Editorial Producer and President Greater Impact Communication.

James M. Kerr is one of today’s foremost authorities on leadership, organizational design, and culture transformation. He is a best-selling author and CEO World columnist. A long-time management consultant and coach, Jim specializes in vision, culture and people strategies. His clients comprise many discussed in the book including: The Home Depot, General Dynamics, and Mitsui Sumitomo, to name a few. It is his strong dedication to research and learning that enables Jim to continue to develop and deliver cutting-edge solutions to his clients, like the strategies necessary to become indispensable. His previous books include: It’s Good To Be King, The Executive Checklist, The Best Practices Enterprise, Inside RAD, and The IRM Imperative.