
The Experience Economy, With a New Preface by the Authors
Competing for Customer Time, Attention, and Money
$79.14
- Hardcover
368 pages
- Release Date
9 December 2019
Summary
Twenty years ago, this seminal book on experience innovation by Joseph Pine and James Gilmore explored how savvy companies excel by offering compelling experiences for customers — resulting not only in customer allegiance but also in a more profitable bottom line. Translated into more than fifteen languages, The Experience Economy has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local.
In a brand-new preface, Pine and Gilm…
Book Details
| ISBN-13: | 9781633697973 |
|---|---|
| ISBN-10: | 1633697975 |
| Author: | James H. Gilmore, B. Joseph Pine II |
| Publisher: | Harvard Business Review Press |
| Imprint: | Harvard Business Review Press |
| Format: | Hardcover |
| Number of Pages: | 368 |
| Release Date: | 9 December 2019 |
| Weight: | 678g |
Critics Review
Praise for The Experience Economy:
“A brilliant, absolutely original book.” – Tom Peters, coauthor, In Search of Excellence
“One of the best business books of the twentieth century, now renewed for the challenges of the twenty-first.” – Tom Kelley, Partner, IDEO
“A provocative argument.” – Fast Company
“A wise, deep, and enlightening book.” – The Globe and Mail
“Joseph Pine and James Gilmore captured … the most compelling expression of consumer culture in the twenty-first century.” – Psychology Today
“A good look at how every business is morphing into show business … Just creating a product and waiting for the world to come to your door is not going to cut it.” – Wired
James H. Gilmore
B. Joseph Pine II and James H. Gilmore are cofounders of Strategic Horizons LLP, an Ohio-based thinking studio dedicated to helping enterprises conceive and design new ways of adding value to their economic offerings. They are coauthors of Authenticity: What Consumers Really Want. Pine, who also wrote Mass Customization: The New Frontier in Business Competition, is a Senior Fellow with the Design Futures Council and a Lecturer in Columbia University’s Master’s Program in Technology Management. Gilmore is an Assistant Professor of Design and Innovation at the Weatherhead School of Management at Case Western Reserve University and a Batten Fellow at the University of Virginia’s Darden School of Business.
You can visit the authors at:
strategichorizons.com/
linkedin.com/in/joepine
en.wikipedia.org/wiki/B._Joseph_Pine_II
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