Working Lives and in-House Outsourcing

“Dr. Zalewski’s work establishes the foundation for future studies of in-house outsourcing. It opens a new agenda of research for those in the business disciplines, such as human resource management and organizational behavior, to re-examine and extend their models and analyses. It is a stimulating and thought-provoking body of work destined to stand the test of time.” Susan Brudvig, Associate Professor of Business Administration, Indiana University East, USA.

“Zalewski deals with a major yet unexamined aspect of the ‘gig economy’—the ‘in-house outsourcing’ of professional jobs, in which work continues at the same location with a different employer, work regime, and badge. Based on intelligence gathered from affected IT and HR professionals, the study also benefits from the frank testimony of insiders who decide on and manage the change, and calculate the ‘cost reductions.’

Working Lives combines scientific rigor with a sense of the emotional presence of its subjects, conveyed through stories of betrayal, loss of meaning, and shrinking material rewards. It effectively counters the claims that outsourcing benefits professional workers with greater career opportunities and more personal freedom. This is a crucial study for anyone concerned about the future of middle class jobs.”

George Gonos, Professor Emeritus, State University of New York at Potsdam, USA.

“Zalewski adds IT and HR professionals to the list of employees facing job loss, de-skilling, and contingency in their fields. The key contributions from this study highlight the ways in-house outsourcing forces professionals to do more emotional and political work as they navigate new relationships with former colleagues and employers.”

Naomi R. Williams, Perspectives on Work, Labor and Employment Relations Association.

“This book will be useful to anyone interested in the intersection of work, occupations, and organizations, and should inform debates around the use of nonstandard work arrangements in organization and outsourcing more generally […]. [It] provides an interesting and thought-provoking perspective on how professional workers experience the upheaval of organizational and industrial change due to outsourcing […]. [It is] carefully done and provides important practical and theoretical insights about a phenomenon that is relative pervasive but vastly understudied”.

Joseph P. Broschak, Contemporary Sociology

Jacqueline M. Zalewski is Associate Professor of Sociology at West Chester University of Pennsylvania, USA.