Quality Management in Learning and Development

“If your approach to quality assurance is a checklist at the end of yourcourse, it’s time to pick up a copy of this book and rethink your strategy.Hadiya will guide you through a tactical approach to ensuring quality in yourtraining with a thoughtful process and practical examples.”

—SarahMercier, CEO, Build Capable

“Hadiya Nuriddin has written a must-read primer that proves why anL&D team cannot survive (let alone succeed) without an informed process inplace to identify and address mistakes. Through industry insights (and anengaging case study providing a solid example throughout), this book walks youthrough defining, planning for, assuring, and controlling quality in yourlearning programs—a surefire way to increase the value of the L&D functionin the eyes of business leaders, stakeholders, and learners.”

—Karin Rex,Chief Geek, Geeky Girl

“This is a must read for all organizations that care about deliveringquality content to their learners. Hadiya, always a storyteller, makes anotherwise mundane task like quality management interesting and insightful.”

—DanielKeckan, CEO, Cinécraft Productions

“Quality Management inLearning and Development is a comprehensive toolkit for excelling in thee-learning sphere. Hadiya has brilliantly bridged the gap between theory andpractice by providing actionable steps for quality improvement!”

—Garima Gupta, Founder and CEO, ArthaLearning

“QualityManagement in Learning and Development profoundly addresses the centralaspects of quality management with an eloquent balance of rigor, scope, andtangible cases. It will challenge you to rethink your quality managementpractices, inspire you to improve upon them, and provide you with a practicalroad map for you and your team to co-create a shared meaning, mission, andapproach to integrating a quality management system into your workflows.”

—Kristin Torrence,Head of Learning Engineering, Talespin

“Thisbook came at the perfect time, aligning seamlessly with my team’s currentinitiative to enhance our quality management system. The inclusion of adetailed case study not only grounds the theoretical concepts in a practicalapplication but also provides a clear, step-by-step blueprint that illuminatesthe path to an optimized and effective quality management system.”

—Tabatha Dragonberry, SeniorInstructional Designer, USAA

“Asan L&D professional, you understand the value of quality products, butHadiya immediately gets you thinking about a holistic quality-first mindset. Withevidence-based research, Quality Management in Learning and Developmenttakes you on a journey that covers the entire spectrum from policy to procedures,strategies, and production. This book is the one you didn’t know you needed.”

—Kevin Thorn,EdD, Director of Development, Artisan Learning

“Lookingto move away from endless review cycles, inconsistent learning design, andhaphazard quality processes? L&D managers, senior IDs, and anyone workingto improve the training their team creates will benefit from following thissystematic, sustainable, and proactive approach to quality management.”

—Christy Tucker,Learning Experience Design Consultant, Syniad Learning

“Hadiya offers an essentialand accessible guide for any learning professional committed to ensuringquality in the development of learning experiences. I’m now excited to furtherdefine my team’s quality management system—something I never thought I wouldsay!”

—Meg Bertapelle,Senior Instructional Designer

“Hadiya’s writing drew me inimmediately. Her engaging real-life experiences mirrored many of the same worksituations I’ve faced. Pairing her art of storytelling with the underlyingprinciples behind quality management, she makes the topic approachable foranyone in L&D. Plus, as a reader, you are left with practical tips, guides,and worksheets you can immediately apply in your workplace to create your ownquality management system.”

—Tracy Parish,Instructional Designer and Consultant, Parish Creative Solutions

“Neverbefore has there been such solid attention on quality management in L&Duntil now. Hadiya’s perspective on this matter is what generations of learningprofessionals will reverently refer to as the cornerstone of their practice.”

—Tameka J. Harris,Pro Learning Design Strategist, IDSuccess Design Studio

“It’sone thing to design a great learning solution—but without a focus on quality,what you produce may fall flat. Hadiya lays out specific tactics you can applyto your learning projects from day one to ensure quality across all layers ofthe experience and process. This book is a must have on any L&Dprofessional’s reading list!”

—Cammy Bean, SeniorSolutions Consultant, Kineo; Author, The AccidentalInstructional Designer

Hadiya Nuriddin is the founder and owner of Duets Learning and has more than two decades of experience in instructional design and development. With a background in both academia and corporate training, Hadiya has designed, developed, and delivered a wide range of professional and technical development courses. She’s the author of StoryTraining: Selecting and Shaping Stories That Connect and a chapter in ATD’s Handbook for Training and Talent Development. Hadiya was the 2023 recipient of ATD’s Outstanding Professional award, which is “presented to individuals that demonstrate exceptional talent development expertise, leadership, and service through their professional work, volunteerism, influence, and actions in support of others.” She has an MEd in curriculum design, an MA in writing, and a BA in English, as well as the Certified Professional in Talent Development (CPTD), the Certified Professional in Training Management (CPTM), and the Certified Quality Improvement Associate (CQIA) designations.