E-Quality
Bridging the Total Quality Involvement Gap
$88.07
- Paperback
118 pages
- Release Date
1 January 1996
Summary
Focusing on the European telecommunications sector, which holds a vital strategic position in an economy that relies on information-processing activities, this book highlights the largely untapped skills and potential contribution women employees can make to total quality programmes. It explains how the principle of equality-driven total quality can be extended to encompass the full diversity of a workforce, and how the principles involved can be applied to other industrial sectors. This text…
Book Details
| ISBN-13: | 9781898723127 |
|---|---|
| ISBN-10: | 1898723125 |
| Author: | Gillian Shapiro, Paul Levy, Swasti Mitter |
| Publisher: | Liverpool University Press |
| Imprint: | Sussex Academic Press |
| Format: | Paperback |
| Number of Pages: | 118 |
| Release Date: | 1 January 1996 |
| Weight: | 186g |
| Dimensions: | 140mm x 210mm |
What They're Saying
Critics Review
“In this important contribution Shapiro et al. have identified the key elements to successful employee involvement in decision making and business results… They have identified how valuing and utilizing the total workforce results in stronger performance… For globalizing US companies, a reading of this book provides multiple opportunities to learn how to achieve desired goals in the context of quality and equality.” –D. Phelps-Feldkamp, Director, Quality & Buisiness Improvement, Consumer Communications Services, AT&T
“Mainstreams the study of working conditions for women… Given that TQM approaches and accomplishments are of great interest to management the world over, this integrative approach should catch the interest of managers and may cause them to realize the advantages of taking a broad look at the impact of TQM as it affects women… ” –Prof. Karen L. Hooks, University of South Florida
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