Resurrecting Retail

“Prophetic, inspiring and entertaining. Paints a clear picture of the post COVID world we are entering and how retailers must adapt to thrive.”—Ian McMilan, Global Retail Marketing Lead, Nike

“A vivid and meticulously researched picture of the post-COVID landscape and a strategic roadmap for retailers across all categories.”—Christina Fontana, Head of Fashion and Luxury for Tmall, US and Europe

“Clears the fog around a post-pandemic retail landscape, and shines a spotlight on resilient retailers who will find a way to thrive within it.”—Harley Finkelstein, president, Shopify

“Presents retailers and landlords with a comprehensive view into the future of our industry, offering practical advice about how we can not just survive, but thrive in a post-pandemic world.”—Mark C. Toro, Chairman, North American Properties

“In a time of massive upheaval in retail, Doug Stephens not only astutely identifies the core issues retailers now face, but provides a set of answers, directions, and key retail archetypes from which to learn. If you want to resurrect your retailing for a new era, then pay attention to his conclusion: ‘Every company is an experience company.‘”—B. Joseph Pine II, co-author of The Experience Economy: Competing for Customer Time, Attention, and Money

Doug Stephens

Doug Stephens is a globally recognized retail industry futurist, thought leader, and business influencer. He is the founder of the global advisory firm Retail Prophet.

His work and creativity have significantly influenced the strategies of numerous prominent global retailers, agencies, and brands, including IKEA, Walmart, Estee Lauder, BMW, and Google.

Before establishing Retail Prophet, Doug amassed over 20 years of experience in the retail sector, holding senior international positions. This included leading one of New York City’s historic retail chains.

Doug is the author of:

• The Retail Revival: Re-Imagining Business for the New Age of Consumerism (2013)
• Reengineering Retail: The Future of Selling in a Post-Digital World (2017) - an international bestseller translated into four languages.

He is a featured columnist for The Business of Fashion and serves on several academic and corporate advisory boards, such as the David Sobey Centre for Innovation in Retail & Services at St. Mary’s University.

Doug’s insights on retailing, business, and consumer behavior have been widely featured in major global publications and media outlets, including The New York Times, BBC, Wired, The Financial Times, The Wall Street Journal, and Fast Company.