Paperback
Master customer care essentials in 7 quick, actionable lessons.
Pre-Order
7 Lessons in Customer Care
Master Customer Care Basics in 7 Steps
$21.84
- Paperback
128 pages
- Release Date
28 September 2026
Check Delivery Options
Summary
A SHORT COURSE IN CUSTOMER CARE BASICS.
7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you’ll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.
- Lesson 1: Customer care is more than just saying ‘Have a nice day’
- Lesso…
Book Details
| ISBN-13: | 9781399830539 |
|---|---|
| ISBN-10: | 1399830538 |
| Author: | Di McLanachan |
| Publisher: | John Murray Press |
| Imprint: | John Murray Business |
| Format: | Paperback |
| Number of Pages: | 128 |
| Release Date: | 28 September 2026 |
| Weight: | 98g |
| Dimensions: | 193mm x 125mm x 17mm |
| Series: | TYW |
You Can Find This Book In
About The Author
Di McLanachan
Di McLanachan is the founder and Director of Learning Curves. She has over 25 years of experience working with clients across the UK and internationally in all aspects of business training and personal development coaching.
Returns
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.