In order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed ""guru's guru,"" joins forces with a pair of elite consultants to deliver a dynamic must read for successfully negotiating relationships in today's bold new economy.
Paperback
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Summary
In order to survive, today's professionals must earn the trust of their clients and re-earn it throughout their careers. Now David Maister, the famed ""guru's guru,"" joins forces with a pair of elite consultants to deliver a dynamic must read for successfully negotiating relationships in today's bold new economy.
Description
This is a guide to professional success. In the modern world of business, it's all about the ability to earn the client's trust and thereby win the ability to influence them. In these high risk times, trust is more valuable then gold. This detailed resource book provides readers with the five crucial steps they need for developing, managing and improving client confidence.
Critic Reviews
Carl Stern CEO, Boston Consulting GroupAn invaluable road map to all those who seek to develop truly special relationships with their clients. Tom Petersauthor of "The Professional Service 50"This is a brilliant -- and practical -- book. In our "world gone mad," trust is, paradoxically, more important than ever. Professor Charles FombrunLeonard N. Stern School of Business, New York University "The Trusted Advisor" gets to the heart and soul of the advice business. This path-breaking book is a must-read. William F. Stasiorsenior chairman and former CEO, Booz-Allen & HamiltonThis book is engaging, enjoyable, and absolutely on target. It is packed with truth. "The Trusted Advisor" will guide success not just in the advisory professions but in leadership and life as well. Professor Charles FombrunLeonard N. Stern School of Business, New York University
"The Trusted Advisor" gets to the heart and soul of the advice business. This path-breaking book is a must-read. Tom Petersauthor of "The Professional Service 50"
This is a brilliant -- and practical -- book. In our "world gone mad," trust is, paradoxically, more important than ever. Carl Stern CEO, Boston Consulting Group
An invaluable road map to all those who seek to develop truly special relationships with their clients. William F. Stasiorsenior chairman and former CEO, Booz-Allen & Hamilton
This book is engaging, enjoyable, and absolutely on target. It is packed with truth. "The Trusted Advisor" will guide success not just in the advisory professions but in leadership and life as well.
About the Author
David H. Maister, of Maister Associates, Inc. is the author of two previous highly acclaimed business books and is also a former professor at the Harvard Business School. Charles Green, a former vice president of the famed MAC Group, is the founder of GreenSea Consulting. Robert Galford teaches business management courses at Columbia School of Business and Kellog Graduate School of Management.
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