ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, 2nd Edition
The ultimate revision guide
$56.48
- Paperback
90 pages
- Release Date
16 April 2020
Summary
ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.
ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of t…
Book Details
| ISBN-13: | 9781787782136 |
|---|---|
| ISBN-10: | 1787782131 |
| Author: | Claire Agutter, Katie Villa |
| Publisher: | IT Governance Publishing |
| Imprint: | IT Governance Publishing |
| Format: | Paperback |
| Number of Pages: | 90 |
| Edition: | 2nd |
| Release Date: | 16 April 2020 |
| Weight: | 98g |
| Dimensions: | 198mm x 129mm x 5mm |
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About The Author
Claire Agutter
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.
A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition – The ultimate revision guide rating 4.6 on Amazon.
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