The Experience, 1st Edition
The 5 Principles of Disney Service and Relationship Excellence
$42.40
- Hardcover
304 pages
- Release Date
9 April 2015
Summary
Bring Disney-level customer experience to your organization with insider guidance
The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience — the Walt Disney Company. Co-Author Bruce Loeffler spent ten years at Disney World overseeing service excellence, and has partnered with Brian T. Church in this book, to show you how to bring that sam…
Book Details
| ISBN-13: | 9781119028659 |
|---|---|
| ISBN-10: | 1119028655 |
| Author: | Bruce Loeffler, Brian Church |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | John Wiley & Sons Inc |
| Format: | Hardcover |
| Number of Pages: | 304 |
| Edition: | 1st |
| Release Date: | 9 April 2015 |
| Weight: | 522g |
| Dimensions: | 234mm x 160mm x 28mm |
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About The Author
Bruce Loeffler
BRUCE LOEFFLER is the Co-Founder and President of Experience International. In his 10 years at Disney, Bruce held several key positions including the first Disney Service Excellence Coordinator. Bruce has developed numerous training programs for Disney and other Fortune 500 Companies specializing in customer service, motivation, communication, leadership and the Customer Experience.
BRIAN T. CHURCH is the Co-Founder of Experience International as well as the CEO of Ambassadors International. Brian specializes in building business relationships and creating relational momentum for brands, ideas and endeavors around the globe.
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