The 21st Century Supervisor
Nine Essential Skills for Frontline Leaders
Author: Brad Humphrey and Jeff Stokes
"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ---Gray Concord, , vice president and general manager, Koyo Corporation of America"The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ---Robert L. Lewis, , operations manager, Lenawee County Road Commission"As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ---Gary Updegraff, , supervisor, Bagcroft Corporation of America"The 21st Century Manager is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ---Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.
This step-by-step volume shows supervisors how to develop the skills to deal with the issues prevalent in the 2002 workplace. A useful training tool for supervisors who are too busy to go through a formal training programme, this accessible book speaks to users in a friendly, down-to-earth style.
Paperback
PRODUCT INFORMATION
Summary
"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ---Gray Concord, , vice president and general manager, Koyo Corporation of America"The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ---Robert L. Lewis, , operations manager, Lenawee County Road Commission"As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ---Gary Updegraff, , supervisor, Bagcroft Corporation of America"The 21st Century Manager is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ---Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.
This step-by-step volume shows supervisors how to develop the skills to deal with the issues prevalent in the 2002 workplace. A useful training tool for supervisors who are too busy to go through a formal training programme, this accessible book speaks to users in a friendly, down-to-earth style.
Description
As a supervisor, the success of your organization rests in yourhands! If you don't meet the goals set by senior leaders thenresults will be poor and angry customers will search for newproviders of goods and services.
The 21st Century Supervisor Training Package will help you improveyour skills in these and many other areas:
Communication
Coaching
Business analysis
Computer
Project management
Resource management
Critic Reviews
“"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ----Gray Concord, , vice president and general manager, Koyo Corporation of America "The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ----Robert L. Lewis, , operations manager, Lenawee County Road Commission "As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ----Gary Updegraff, , supervisor, Bagcroft Corporation of America "The 21st Century Supervisor is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ----Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.”
"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ----Gray Concord, , vice president and general manager, Koyo Corporation of America
"The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ----Robert L. Lewis, , operations manager, Lenawee County Road Commission
"As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ----Gary Updegraff, , supervisor, Bagcroft Corporation of America
"The 21st Century Supervisor is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ----Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.
About the Author
Brad Humphrey is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley. Jeff Stokes is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley.
Product Details
Returns
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.
