Biff for Healthcare
$37.06
- Paperback
208 pages
- Release Date
4 January 2027
Summary
The proven way to respond to high-conflict healthcare situations–without making them worse.
BIFF for Healthcare delivers a practical, evidence-based approach to one of the most pressing challenges in modern healthcare: managing emotionally charged, high-conflict communication without escalating risk, burnout, or complaints.
Adapted from Bill Eddy’s internationally recognized BIFF Response Method (Brief, Informative, Friendly, Firm), this book translat…
Book Details
| ISBN-13: | 9781950057528 |
|---|---|
| ISBN-10: | 1950057526 |
| Author: | Bill Eddy, Ekaterina Ricci |
| Publisher: | Unhooked Books |
| Imprint: | Unhooked Books |
| Format: | Paperback |
| Number of Pages: | 208 |
| Release Date: | 4 January 2027 |
| Dimensions: | 216mm x 140mm x 25mm |
| Series: | Conflict Communication |
About The Author
Bill Eddy
Ekaterina Ricci, MDR, MLS
Ekaterina Ricci is a dispute resolution expert and legal consultant specializing in cross-border negotiations, international diplomacy, and high-conflict dynamics. She is recognized for her interdisciplinary approach to resolving complex disputes where legal systems, organizational power structures, and cultural identities intersect.
Ekaterina has served as a mediator, consultant, and policy advisor in international commercial and institutional disputes, contributing to resolution efforts in legal and multilateral settings. Her work draws on over a decade of experience integrating behavioral science, legal analysis, and narrative strategy to address high-stakes conflicts in courts, international forums, and corporate environments.
She holds dual master’s degrees in Dispute Resolution and Legal Studies from Pepperdine Caruso School of Law, and a B.S. in Microbiology, Immunology, and Molecular Genetics from UCLA. She completed advanced training in diplomacy and international law through UN programs.
Ekaterina also teaches and speaks on conflict systems, trauma-informed mediation, and cross-cultural negotiation.
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