Intercultural Management

This collected volume is based on a selection of research projects in the field of Intercultural Management at the Europäische Fernhochschule Hamburg, Germany.

The contributions focus on the challenges and opportunities faced within a modern and globalized workplace. Each paper highlights a distinct management problem from industries such as business administration, education, healthcare, and other important sectors.

A testament to the need for cultural intelligence in every workplace, the studies demonstrate how understanding that culture is more than simple geographical boundaries is crucial for enhancing personal growth, developing leadership skills, and building trust. Furthermore, a strong cultural intelligence fosters awareness and flexibility, an understanding of ethical and sustainable decision-making, and ultimately leads to more effective global interactions.

Contributors: Asche, Antonia; Bernhardt, Anja; Bieck, Dana; Englert, Christiane; Fritsch-Hehle, Maria; Thal, Daniel; Uhlig, Anna Carolin

“This collection offers valuable insights into the complexities of intercultural management, providing practical examples from various industries that underscore the importance of cultural intelligence in the global workplace. The diverse range of topics explored in these chapters emphasizes the importance of cultural intelligence in fostering leadership, ethical decision-making, and effective global collaboration. “—Dr Colleen O’Brien Cherry, Associate Director of Foundation Relations Anthropologist, University of Georgia, Athens, GA
“In today‘s globally interconnected world, intercultural awareness is more crucial than ever, especially in the workplace. As businesses expand across borders and teams become increasingly diverse, navigating cultural differences becomes key to success. The insights presented in this book offer valuable strategies for improving cooperation and understanding in the workplace—benefiting not only businesses but society at large, especially in a time of global crises and rising nationalism.”—Viola Stoehr, co-founder and intercultural trainer, s.cope – team für interkulturelle kompetenz, Stuttgart, Germany

Prof Dr Melanie Moll studied Sociolinguistics and Linguistic Anthropology at the University of South Carolina and has been working in the field of intercultural studies for over 25 years. Since 2014, she is the Dean of the Department of Intercultural Management at the Europäische Fernhochschule Hamburg in Germany. Previously, Moll was Professor of Intercultural Studies at Clearwater College in Florida as well as Adjunct Professor at Furman University and University of South Carolina. Her previous works include The Quintessence of Intercultural Business Communication (Springer). Her papers are also published by, among other outlets, The Journal of Business Communication (Sage), the International Scientific Events Association, as well as the Association of Business Communication.Maria Fritsch-Hehle holds a BA in Business & Management from the University of South Wales and an MA in Intercultural Management. Her academic research explored the intricate relationship between identity, communication, and culture, focusing on how cultural influences shape individual identity and are reflected in communication patterns. With over 15 years of experience in adult education, she has specialized in helping professionals from diverse industries and backgrounds enhance their English communication skills, particularly in business and professional settings. In addition to teaching Business English, she spent five years working with a non-profit organization, collaborating with a multicultural team.Dr Ruth Beck is an Instructor and Tutor in the Intercultural Management (MA) program at the Europäische Fernhochschule Hamburg, Germany. She also works as Manager for Leadership Development at WellSpan Healthcare.

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