Augmentation Technologies and Artificial Intelligence in Technical Communication

“Augmentation Technologies and Artificial Intelligence in Technical Communication: Designing Ethical Futures is a must-read for every technical communication professional who anticipates working alongside or communicating about augmentation technologies and artificial intelligence. Drawing on their extensive research and project experience with these technologies, co-authors Ann Hill Duin and Isabel Pedersen guide researchers, instructors and practicing professionals in the field through this emerging technology ecosystem, raise awareness of the affordances, benefits, and ethical dilemmas posed by these technologies, and explore specific applications of augmentation technologies and AI in the work of technical communicators, in teaching, and in influencing the future direction of the field. This is an ideal book for a textbook or for a study group on these technologies.” — Saul Carliner, Concordia University, Canada.

“With this book, Duin and Pedersen provide an essential resource for those who work and study in the many areas of augmentation technology (AT) and artificial intelligence (AI). They bring technical & professional communication (TPC) firmly into this field. The authors have organized the rich landscape of resources in AT and AI to date—taxonomies, standards, policies, definitions, examples, and applications. They include ethical elements that are also critical to that landscape—human rights, accountability, security, safety, transparency, and explainability. In other words, this book is a repository of resources and a touchstone for future work in AT and AI … for TPC professionals as well as others working in the field.” — Dr. Pam Estes Brewer, Mercer University, USA.

Ann Hill Duin is Professor in the Department of Writing Studies at the University of Minnesota.

Isabel Pedersen is Professor in the Faculty of Social Science and Humanities at Ontario Tech University.