Providing Quality in the Public Sector, 1st Edition
A Practical Approach to Improving Public Services
$107.40
- Paperback
304 pages
- Release Date
16 March 2003
Summary
This book argues that if public services are to be ’reformed’ or ‘improved’, achieving the best possible quality of service is essential.
It starts from the premise that citizens and users are the key ‘stakeholders’. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make this happen.
This book presents a stra…
Book Details
| ISBN-13: | 9780335209552 |
|---|---|
| ISBN-10: | 0335209556 |
| Author: | Amanda Squires, Lucy Gaster |
| Publisher: | Open University Press |
| Imprint: | Open University Press |
| Format: | Paperback |
| Number of Pages: | 304 |
| Edition: | 1st |
| Release Date: | 16 March 2003 |
| Weight: | 454g |
| Dimensions: | 228mm x 150mm x 15mm |
| Series: | Public Policy & Management |
About The Author
Amanda Squires
Lucy Gaster retired from the Institute of Local Government Studies, University of Birmingham, and she is now an Honarary Senior Research Fellow there. She has had years of experience as a local government officer and ‘community activist’.Amanda Squires is a Clinical Governance Review Manager at the Commission for Health Improvement. She trained as a Chartered Physiotherapist working in South London in the highly interdisciplinary/multi-agency area of rehabilitation of older people. She has held health authority and academic quality improvement posts.John Crawley, Michael Greenwood, Tessa Harding, Carol Hayden and Pat Scrutton contribute a chapter each to the book.
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