Public Administration and Nonprofit Management in Practice

“This timely case book is great! Its cases are truly real-life and practical, challenging readers to develop actionable solutions. Just the right detail, great questions, often paradoxical, and a full range of topics on governance and public administration - finance, social services, managing crises and scandals, parks, and much more. I will definitely use it in my classes!”

Evan Berman, Professor Titular, São Paulo School of Business Administration (EAESP), Fundação Getúlio Vargas (São Paulo, Brazil)

“I cannot think of a time when this edited volume is more relevant than ever before given the present onslaught on the federal bureaucracy and attempts to dismantle the administrative state. The case studies compiled in this compendium offer thoughtful strategies to leading, managing and working through real world problems on behalf of a diverse public in the United States and abroad. More compelling is that these cases represent a broad swath of what comprises the public sector – government and nonprofit organizations – at various jurisdictional levels written from both the academic and practitioner points of view. And, for instructors and students alike, these scenarios, along with learning objectives and reflection questions to explore, are a goldmine as they depict challenges that as public servants, they will no doubt confront. This book is a must have companion in one’s library for deploying case studies in the classroom.”

G.L.A. Harris, Professor of Global Affairs and former Senior Associate Dean of the Faculty and Administration, Thunderbird School of Global Management, Arizona State University, USA

Aimee L. Williamson, Ph.D., is an Associate Professor in the Department of Public Service and Healthcare Administration at Suffolk University in Boston, Massachusetts. Her research and teaching interests focus on public management, including public-private management distinctions, collaboration, and administrative reform. She has publications in a wide range of public affairs journals, including Public Administration Review, Public Performance and Management Review, the Journal of Public Administration Research and Theory, and Public Administration Quarterly. She has also published cases in The CASE Journal and has been teaching with case studies for over 20 years, including courses in the foundations of public administration, leadership, organizational behavior, and strategic management.

Marc Holzer, Ph.D. has been a leader in the public administration field since the early 1970s. He is the founder of the National Center for Public Performance and was the founding editor in chief of the international journal Public Performance and Management Review for over four decades. His more than 600 scholarly publications address a wide range of strategic approaches to the measurement and improvement of public services. Dr. Holzer is Distinguished Research Professor (Ret.) at the Department of Public Service and Healthcare Administration at Suffolk University-Boston, and was the Founding Dean of the School of Public Affairs and Administration at Rutgers University. He is a Past President of the American Society for Public Administration and a Fellow of the National Academy of Public Administration.