Be Your Customer's Hero
Real-World Tips and Techniques for the Service Front Lines
$42.51
- Paperback
256 pages
- Release Date
5 March 2019
Summary
On the front lines of customer service, every day presents new and unexpected challenges—and even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help.
Those who work on the front lines of customer service never know what new and unexpected challenges await them each day. But they do know one thing–they will be needed. But how can you prepare for the unexpected How can customer service reps get the training …
Book Details
| ISBN-13: | 9780814449059 |
|---|---|
| ISBN-10: | 0814449050 |
| Author: | Adam Toporek |
| Publisher: | HarperCollins Focus |
| Imprint: | Amacom |
| Format: | Paperback |
| Number of Pages: | 256 |
| Release Date: | 5 March 2019 |
| Weight: | 271g |
| Dimensions: | 227mm x 152mm x 22mm |
| Series: | UK Professional Business Management / Business |
You Can Find This Book In
What They're Saying
Critics Review
..“. this very useful handbook for service providers… teaches employees how to treat customers with respect and put them first… features clear, memorable examples. Toporek paints a rich, vivid picture of exactly what to do… coins the term “Hero-Class customer service” and then he shows you just how to achieve it.” –getAbstract
About The Author
Adam Toporek
Adam Toporek is a customer experience strategist and founder of CTS Service Solutions, a consultancy that provides organizations with real-world, customer-centric solutions through workshops and training. He authors the popular blog Customers that Stick.
Returns
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.