Handbook of Services and Artificial Intelligence

Author: Ada Scupola, Jon Sundbo, Lars Fuglsang and Anders Henten

This Handbook examines the impacts of AI on the innovation of services, service processes and business models. It presents state-of-the-art conceptual and empirical evidence concerning uses and applications of AI in different service sectors and from varying perspectives.

Product Unavailable

PRODUCT INFORMATION

Summary

Description

Experts from across the globe survey the current state of automation within the service industry, in particular the recent introduction of AI in knowledge-based work that is proving transformative in professional environments. Chapters analyze AI in relation to classic service theory, and how technology is revolutionizing the service experience, posing the question as to whether this will lead to the full automation of the sector. Contributing authors highlight the contemporary surge in initiatives aimed at developing public policies and regulations regarding AI, and the importance of ethical foresight in the development of innovative AI technology.

Interrogating the complexities of AI advancement in an accessible manner, the Handbook of Services and Artificial Intelligence is essential for students and scholars of business and management, information systems, business economics and organizational studies. It is also a valuable read for managers and practitioners within the services sector, especially those interested in the impacts of technological innovation on the efficiency of their companies.

Critic Reviews

‘A must read for all those in the service innovation community of practice with an interest in the impact of Artificial Intelligence (AI) on the digital transformation of business and society. This timely Handbook has both depth and breadth across knowledge service industry sectors to inform and inspire scholars, educators, and practitioners about a diverse range of fast-moving capabilities, benefits, as well as potential harms to stakeholders.’ -- Dr Jim Spohrer, Retired IBM Executive and Board Member of the International Society of Service Innovation Professionals
‘Read this book if you want to know the latest thinking on the role of AI in service. I love that it is fact and research based and provides the view of leading experts in the field.’ -- Jochen Wirtz, National University of Singapore

About the Author

Edited by Ada Scupola, Jon Sundbo, Lars Fuglsang, Department of Social Sciences and Business, Roskilde University and Anders Henten, Department of Electronic Systems, Aalborg University, Denmark