COVID-19 update: Delivery times back to normal. Click for details.
Contact Us Need help? Contact us
Explore Departments

Coronavirus / COVID-19 Response

Working together to support our online community

As a community, we are facing an unprecedented challenge with the spread of COVID-19 and we wanted to provide you with an update as to what we are doing to keep you, our customers and our staff safe during this time.

With the ease of restrictions in New Zealand we are please be to able to reopen our warehouse in Auckland. We are working closely with our suppliers and our delivery partners to ensure we can get your goods to you as soon as possible.

While we have always had strict hygiene practices and cleanliness standards, we have implemented additional precautionary measures.

Here is what we are doing to reduce the risk:

  • Promote good hand hygiene and provide hand sanitisers for all our staff. Additionally our team are wearing gloves to pack your precious orders.​
  • We are regularly cleaning and disinfecting shared high-touch surfaces.
  • We have implemented social distancing during shifts and lunch breaks.
  • The Nile is actively supporting staff members who are feeling unwell to ensure they only return to work once they have a clean bill of health.

Although we are working hard to minimise the impact on your shopping experience, there is a possibility that we will encounter delays or disruptions in availability of stock. We are working on a number of contingencies to ensure we can operate smoothly and get you everything you need without the need to leave the comfort and safety of your home.

In the midst of all the uncertainty and panic, we encourage everyone to adopt a spirit of cooperation and kindness. We hope that you and your families continue to stay safe during these challenging times.

Thank you for being a loyal Nile customer. We appreciate your patience and understanding, and we look forward to continuing to serve you.

The Nile Team