Family Village Tribe

Flight Centre Limited is an anomaly in the business world – a modern-day organisation that uses Stone Age strategies to achieve phenomenal success.‘I didn’t realise my life had been hijacked until a year after it happened.’That’s Mandy Johnson’s take on her introduction into the world of Flight Centre Limited – the travel company that divides its workforce into prehistoric ‘families’, ‘villages’ and ‘tribes’, and rewards them with autonomy and incentives.From its origins in 1973 as a UK tour company with a single bus called ‘Bollocks’, FCL revolutionised the travel industry and morphed into a global giant. It faced challenges including the War on Terror and SARS that wreaked havoc on business. It battled the encroachment of the internet; a disastrous internal restructure; and a US acquisition that delivered a profit wipe-out, just months before the global financial crisis. And yet each time FCL has come back stronger than before, almost doubling in size every five years, relying on its Stone Age tribal structure as its platform for success.Its founders were two 23-year-old veterinarians from Queensland, Australia. Neither had any business experience and the idea for the company was hatched while celebrating in a Munich beer hall ... So how did they make it work? Mandy Johnson and Katrina Beikoff have enjoyed full access to all the major players in FCL to bring us the full story.

'Johnson is an author HR professionals should take notice of.' -- HC Magazine
'Family, Village, Tribe is a terrific book, well written and easy to read.' -- Ian ‘The Bear’ Maurice, media broadcaster

Mandy Johnson is a well-known business author and HR thought leader. Formerly a UK company director and head of HR at ‘Best Employer’ winner Flight Centre Limited (the 15,000 employee global travel retailer) she is a frequent speaker and advisor to both public and private organisations. She was the creator and presenter of one of Bond University’s most popular executive education programmes -Winning The War For Talent and has been featured in the Australian Financial Review and on ABC Radio’sConversation Hour and Jon Faine Morning Programme, for her effective techniques. Dubbed ‘an author HR professionals should take notice of’ by HR Magazine, Family Village Tribe, her first book, is now studied in many MBA courses around Australia and its strategies have been copied and implemented by many organisations. Mandy Johnson is a well-known business author and HR thought leader. Formerly a UK company director and head of HR at ‘Best Employer’ winner Flight Centre Limited (the 15,000 employee global travel retailer) she is a frequent speaker and advisor to both public and private organisations. She was the creator and presenter of one of Bond University’s most popular executive education programs – Winning The War For Talent and has been featured in the Australian Financial Review and on ABC Radio’s Conversation Hour and Jon Faine's Morning Program, for her effective techniques. Graham Turner co-founded the country's biggest travel agency network, Flight Centre Travel Group. He remains managing director and a 15% shareholder of the Brisbane-based company. The group has 1,500 travel shops across Australia and another 1,100 in 12 other countries. He also owns a thriving boutique hotel chain, Spicers Retreats, run by his wife, Jude, and cycling retailer 99 Bikes, run by his son Matt. Turner qualified as a veterinarian, then moved to London to co-found his first travel company, Topdeck, in 1973.

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