Customers and markets identify needs and problems and companies design products and services to fill or solve them. The development process is often a root cause for customer dissatisfaction. This title provides an how-to guide to value stream mapping that highlights its impact on product development and accompanying processes.
Customers and markets identify needs and problems and companies design products and services to fill or solve them. The development process is often a root cause for customer dissatisfaction. This title provides an how-to guide to value stream mapping that highlights its impact on product development and accompanying processes.
Written by one of the world’s most respected consultants on Lean, this work presents a methodology for value stream mapping that is appropriate for any organization, whether it be service or product oriented. Over the past 25 years, Locher has proven just how powerful this process is, having employed it in healthcare, transportation, distribution, education, financial services, and manufacturing environments. Illustrating his methodology through the example of the imaginary DevelopTek company, he explains how to:
Drew A. Locher
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.