Contact Us Need help? Contact us
Explore Departments
Departments

Professional Practice in Human Service Organisations

Catherine McDonald, Christine Craik, Linette Hawkins and Judy Williams


  • Paperback
    $40.80
PUBLISHED: 19th May 2011
ISBN: 9781742370392
ANNOTATION:
This book examines what it means to be a professional in human service work, and how to develop excellence in professional practice. The authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while fulfilling expectations of management and funding bodies.
$40.80
Or pay later with
Leaves warehouse in 6 to 8 days
From Auckland
Delivery
Check your delivery time: Your delivery location:
{{ SelectedArea.Suburb }}{{ SelectedArea.Country == 'AU' ? (', ' + SelectedArea.State) : '' }} ({{ SelectedArea.Postcode }}) change
  • {{ Area.Suburb }}{{ Area.Country == 'AU' ? (', ' + Area.State) : '' }} {{ Area.Postcode }}
  • Your area not listed?
    Try search by suburb and postcode.
{{ DeliveryOption.expectation }} - {{ DeliveryOption.door_time }}
{{ DeliveryOption.price | currencyCentsFree }}
from {{ DeliveryOption.price | currencyCentsFree }}
Option unavailable
If ordered {{ DeliveryOption.cutoff }}
{{ DeliveryOption.name }}
{{ DeliveryOption.special_message }}
 
 
!
An error occurred getting delivery options
Sorry about that, please try again later.
OTHER FORMATS:
  • Paperback
    $40.80
PUBLISHED: 19th May 2011
ISBN: 9781742370392
ANNOTATION:
This book examines what it means to be a professional in human service work, and how to develop excellence in professional practice. The authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while fulfilling expectations of management and funding bodies.

Annotation

This book examines what it means to be a professional in human service work, and how to develop excellence in professional practice. The authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while fulfilling expectations of management and funding bodies.

Publisher Description

Helping children, disabled people, the unemployed, the elderly or homeless people can be inspiring work. However you can only help other people effectively if you understand your role clearly and know how to navigate the organisation in which you work. Professional Practice in Human Service Organisations examines what it means to be a professional in human service work, and how to develop excellence in professional practice. Making explicit what is often held as tacit knowledge in day-to-day practice, the authors explain the dynamics of human service organisations. They outline the challenges worker can face in caring for vulnerable people while at the same time fulfilling expectations of management and funding bodies. They explain the importance of understanding the complex networks of service delivery systems, including the role of information technology. They also examine how workers can maintain professional relations with clients, colleagues and other workers by developing skills in advocacy and in handling conflict, complaints and ethical dilemmas. This book is essential reading for practitioners new to roles in social work, community work, youth work and related fields.

Author Biography

Catherine McDonald is Professor, and Christine Craik, Linette Hawkins and Judy Williams all are lecturers in the Social Work program at RMIT University.

Table of Contents

List of tables

Introduction

  1. Understanding organisations

  2. Leadership in human service organisations

  3. Scoping the context

  4. Recording and report-writing

  5. Information development and management in human service organisations

  6. Building and maintaining professional relations

  7. Supervision and support

  8. Managing conflict

  9. Power and advocacy

  10. Administrative ethics in human service organisations

  11. Preparing for and dealing with complaints

  12. Professional ethics and ethical reasoning

References

Index

Product Details

Pages
304
Publisher
Allen & Unwin
Year
2011
ISBN-10
174237039X
ISBN-13
9781742370392
Format
Paperback
Country of Publication
Australia
Author
Catherine McDonald, Christine Craik, Linette Hawkins, Judy Williams
Short Title
PROFESSIONAL PRAC IN HUMAN SER
Language
English
Media
Book
Subtitle
A Practical Guide for Human Service Workers
Publication Date
2011-05-01

Product Reviews

31 Jul, 2017
By Nikki