The Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes

Your go-to, quick reference guidebook on business etiquette and communications

In an increasingly digital landscape, where businesses and clients are spread out across the globe, there’s never been a time before when essential communication skills have been so imperative. Internationally renowned business communications speaker, coach, and author Barbara Pachter returns with an invaluable guidebook to help you improve office conduct, increase your career opportunities, and succeed in the business world—all through clear, effective communication.

The Communication Clinic addresses numerous different elements of communication, including blog posts, making successful presentations, writing effective emails, and presenting yourself professionally in the workplace, interacting via Skype, and more. Laid out into 99 quick and easy-to-digest chapters, Pachter helps you identify and diagnose any of your communication problem areas, and then provides you with prescriptive, implementable steps to not only overcome these difficulties, but to thrive in the face of them. Succinct suggestions and helpful exercises are included so you can immediately apply these new, unique lessons.

McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

"This book is a prescription for professional success! It provides the treatment needed to best present yourself in writing, speaking, and everyday communication. A 'must have' reference tool in every professional's cabinet." --Paula M Agosto RN, MHA, Chief Nurse Officer, The Children's Hospital of Philadelphia "In this age of 24-hour tweets and Social Media outreach, The Communication Clinic is a thoughtful and accessible guide for anyone -- from student to professional -- on how to enhance important communication skills. I expect that this well-designed book will become a "must have" for any teacher, human resources professional or corporate officer that advises on career strategies. But most of all, it should be a must for every job seeker who wants to stand out in today's competitive market place." --Arlene Morgan, Assistant Dean, External Affairs, Temple University School of Media and Communication; formerly Associate Dean, Columbia Journalism School "Simply put, communication skills are the key to workplace success. And Pachter and Cowie show you how, simply and effectively. The authors bring a lifetime of experience sharpening prose, and lay out the techniques good writers and speakers use in plain, straightforward English. If you want to write more clearly, give better presentations, and most of all, be listened to, the rules and tips in this book are essential." - Andy Cassel, formerly Editor in Chief at Moody's Analytics; former Philadelphia Inquirer columnist, "The Economy" "Pachter and Cowie have authored yet another great resource for business professionals! Many of the tips included in this book are essential to achieving success and/or avoiding mistakes that can impact one's career." --Jim Alexander, PharmD, Executive Director and Founder, Industry Pharmacists Organization "All readers, those just beginning their careers as well as seasoned professionals, will benefit from the insightful advice provided by Barbara and Denise across a wide range of real life business situations. Covering topics as simple as every day e-mail etiquette to far more complex situations where discretion and judgment are necessary, the guidance provided in this book will help ensure successful results from all communications." --Cathy Pulos, Senior Vice President, Chief People and Chief Financial Officer, Wawa, Inc. "Pachter and Cowie have done an excellent job of providing more useful information for professionals at all stages of their careers. By using real-life dilemmas from the business environment, they provide extremely helpful and practical solutions to those issues and mis-adventures that can derail careers. Their prescriptions for success will provide much-needed lifelines to those who are floundering and bolster those who are already fans of their message." --Joseph A. Barone, Pharm.D., FCCP, Dean and Professor, Ernest Mario School of Pharmacy

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